SHIPPING & HANDLING
Most orders are typically processed within 1-3 business days. You can expect processing time to increase to 3-7 business days during a sale in which order volume is high or during vacation/holiday periods. We ship USPS Priority Mail (3-7 business days) for free on Domestic orders over $1000! Due to worldwide events, you may experience some delay in shipping based on your shipping location. All orders include a tracking number which is sent after shipment. We cannot guarantee any delivery dates.
DISCREET SHIPPING
We understand the sensitivity to prying eyes due to the nature of these products. All orders are packed very discretely in unmarked boxes or bubble bags when possible. Each order is packed with extreme care, with bubble wrap, packing peanuts as well as double boxing when necessary. We take shipping very seriously and we strive to offer the most secure shipping possible. If your order has arrived damaged, please contact us immediately (see Return & Privacy Policy).
INSURANCE
We do not insure packages. Please contact us to add insurance to your package before shipment. Sea Smoke is not liable for any lost packages if USPS claims delivery was successful.
INTERNATIONAL SHIPPING
Sea Smoke offers international shipping at its discretion on a case-by-case basis. Please contact us to see if you are eligible.
RETURNS & DAMAGED ITEMS
There is a small opportunity to cancel your order before it is shipped. All order cancellations are subject to a 20% restocking fee after 24 hours, and must be made before the order is shipped. Otherwise all sales are final. We do not take returns.
If any items are damaged in transit, they may be returned for refund. Please immediately take photos of the package and all contents upon their arrival. Email or DM us your order information, photos, and any other pertinent information no more than 24 hours after receipt of your delivery. ANY ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED. NO REFUNDS. NO EXCEPTIONS.
Need to report a broken item? Not to worry, we will get you sorted out! Email your order number and photos to info@seasmokeshop.com or DM to @seasmokeshop to initiate the return process. Should you choose to select a replacement item we currently have available, turn around time should be within 7 – 10 business days. If a replacement, repair or store credit is necessary, the process may take anywhere from 10 – 45 business days, based on the scenario.